Information We Collect

When you use SwordFluxNova's AI financial analysis tools, we collect information that helps us provide better service. This includes basic account details like your name and email address when you register, along with how you interact with our platform.

• Contact information you provide during registration or communication
• Financial market preferences and analysis settings you configure
• Usage patterns and feature interactions within our platform
• Technical information like browser type and device specifications
• Communication records when you contact our support team

We don't collect sensitive financial account information or personal trading credentials. Our focus stays on providing analysis tools, not accessing your actual trading accounts.

How We Use Your Information

Your information serves specific purposes that directly benefit your experience with our AI analysis platform. We're not in the business of selling data or creating extensive user profiles for marketing purposes.

• Personalizing your dashboard and analysis preferences
• Sending important platform updates and security notifications
• Improving our AI models through anonymized usage patterns
• Providing customer support and troubleshooting assistance
• Ensuring platform security and preventing unauthorized access

Data Protection and Security

Security isn't just a checkbox for us—it's built into how we operate. Our servers use industry-standard encryption, and we regularly update our security protocols to stay ahead of potential threats.

All data transmissions between your device and our servers are encrypted using TLS 1.3 protocol. We store your information in secure data centers located in Thailand, complying with local data protection requirements under the Personal Data Protection Act (PDPA) of 2019.

Our team receives regular security training, and we limit access to your personal information to only those employees who need it to provide our services. We also conduct quarterly security audits to identify and address any potential vulnerabilities.

Your Rights and Control

Under Thailand's PDPA, you have specific rights regarding your personal data. We've made exercising these rights straightforward because we believe you should have full control over your information.

• Access your personal data and see exactly what information we have
• Correct any inaccurate or outdated information in your profile
• Delete your account and associated data whenever you choose
• Export your data in a commonly used format
• Object to certain types of data processing
• Withdraw consent for optional data uses at any time

To exercise any of these rights, simply contact us using the information provided below. We typically respond to requests within seven business days and complete most actions within 30 days.

Data Sharing and Third Parties

We don't sell your personal information to third parties. Period. However, we do work with carefully selected service providers who help us deliver our platform effectively.

These partners include our cloud hosting provider for server infrastructure, email service provider for platform communications, and analytics tools that help us understand how users interact with our features. All partners are required to sign strict data protection agreements.

We may also share information if required by Thai law enforcement or regulatory authorities, but only to the extent legally required and with proper documentation.

Data Retention

We keep your information only as long as necessary to provide our services or as required by Thai law. Account information typically remains active while you use our platform, plus an additional 12 months after account closure to handle any potential disputes or technical issues.

Usage logs and analytics data are automatically deleted after 24 months. Communication records with our support team are retained for 36 months to help us improve our service quality and resolve any recurring issues.

When we delete information, it's permanently removed from our active systems. Some data may remain in backup systems for up to 90 days before being completely purged, but this backup data isn't accessible for normal business operations.

Cookies and Tracking

Our platform uses cookies to remember your preferences and keep you logged in between sessions. We also use analytics cookies to understand which features are most helpful to our users.

You can control cookie settings through your browser, though disabling certain cookies might affect platform functionality. We don't use cookies for advertising purposes or share cookie data with advertising networks.

Most cookies we set expire after your browser session ends, while preference cookies may last up to one year to remember your dashboard settings and analysis preferences.

Changes to This Policy

We update this privacy policy occasionally to reflect changes in our services or legal requirements. When we make significant changes, we'll notify active users by email at least 30 days before the changes take effect.

Minor updates, like clarifying existing practices or fixing typos, might be made without advance notice. We always post the updated policy on our website with a clear effective date.

If you disagree with any changes, you can close your account before the changes become effective. Continuing to use our services after the effective date means you accept the updated policy.